Click to call not working? Start here.
Most of what goes wrong is fixed by one of the four checks below — usually the second one. Work through them in order, and write to us if the problem outlives them.
Four things to check first
- 1
Open the side panel
Click the DialGlide icon in the toolbar. If Chrome has tucked it away, open the puzzle-piece extensions menu and pin DialGlide to the toolbar first.
- 2
Enable the site you are on
Persistent detection needs "Enable on this site", and Chrome names the exact website origin before you approve it. Until you do, the extension reads a page only on the click that invoked it.
- 3
Check what handles your calls
Chrome hands tel:, sms: and sip: links straight to your operating system, so nothing happens at all unless a calling or messaging application is installed to answer them — which is also why the same number can behave one way on your phone and another on your laptop.
- 4
Try a page with known numbers
Our test page holds four samples DialGlide should find, and a few strings it should ignore.
When a call opens the wrong app
DialGlide does not place the call. It builds a tel: link and hands it to Chrome, and from there your operating system decides which installed program answers — the same decision it makes for a phone number on any other website.
So if a click opens Skype on Windows, or FaceTime on a Mac, that is where the default is set and not inside the extension. Windows changes it under Settings → Apps → Default apps, macOS from FaceTime’s own preferences, Android from the default-apps screen. And if you would rather no dialer got involved at all, set DialGlide’s action to copy: the number goes to the clipboard and you paste it wherever you meant to.
The questions we are asked most
Why was a number on the page not detected?
The number may be too short, or buried inside an identifier that is not a phone number, or written in a format that could mean two different things. Select the text and use the DialGlide right-click action, which takes your word for it. If you want a page whose numbers are written in a format you can predict, our temp number pages are full of them.
The side panel is completely empty.
First make sure you are on an ordinary web page. Chrome’s own policy stops any extension reading its internal pages — chrome://extensions, the Web Store itself, a PDF opened in the viewer. If it really is an ordinary page, reload it and click the icon again: a tab that was already open when you installed the extension does not know about it until it refreshes.
Why does Call open a different application?
That is what is meant to happen. DialGlide builds a dialer link; your browser and your operating system decide together which installed application answers it. The section above says where to change that.
How do I take a website’s access back?
Open the DialGlide settings and switch that site off, or go to Chrome → Extensions → DialGlide → Site access and remove it there.
Does it work in Edge, Brave or Opera?
They are all Chromium, and the extension usually installs from the Chrome Web Store and runs. But Chrome is what we test on and the only browser we promise, and the side panel in particular is a feature each of them implements slightly differently.
Does DialGlide upload what is on the page?
No. Detection runs on your own device. The privacy policy sets out exactly what is stored and what a custom dialer template does with a number.
How can I be sure it is safe to install?
By not taking our word for it. The extension does not ask for access to every website — it asks about one site at a time, and Chrome names it before you agree — and it loads no code from a server after install. All of that is in the published source, and each permission is explained on its own in docs/PERMISSIONS.md.
Still stuck?
Send us the address of the page, what you expected DialGlide to do, and your Chrome version. Please leave out anything confidential from the page itself, and never send us a password.
Email support — We aim to reply within two working days. If you would rather report it in the open, file an issue on GitHub.