Help Center

Start with the problem you can see. A useful first check is to match the number and delivery method before requesting another text.

1. Match the number: check the digits and country code, especially if the form adds it automatically.
2. Check the destination: a code may be in email, an app session or a phone call.
3. Read the sender’s notice: follow any number rejection or retry timer it displays.
4. Refresh the inbox: this retrieves delivered texts and does not request another code for you.

The verification code troubleshooting guide explains these checks in more detail before you request another text.

Latest inbox activity includes any SMS received on the number. The app’s last-message time and 24-hour count cover texts identified for that app. Open the inbox and inspect the sender and timestamp; general activity does not establish delivery from a particular service.

Use the app directory to inspect a particular service, or SMS inbox activity to compare recent texts from all senders.

Members-only numbers require sign-in and verified email. If a number is no longer available, open its country list for current choices or check recently added phone numbers. Access requirements do not automatically make an inbox private. Browse the temporary number directory to compare available numbers by country and recent SMS activity.

Still having trouble? Send us the page link, what happened and when you noticed it. You do not need to include a verification code or private text to explain an inbox-loading problem.